Refund, Cancellation & Exchange Policy

At Teezora, we carefully inspect and process every order before dispatch. To ensure a clear and fair shopping experience, please review the following policy before placing your order.

1. Refund Policy

Teezora follows a No Refund Policy. We do not issue refunds to the original payment method. If a claim is approved under the situations mentioned below, we may provide a store credit coupon that can be used exclusively on the Teezora website.

Store credit coupons are valid for 30 days from the date of issue.

Store Credit May Be Provided Only In The Following Situations

• The order is confirmed as lost during transit.
• The product is damaged during shipping, subject to a valid unboxing video and verification.

Store Credit Will Not Be Issued For

• Incorrect size selection.
• Size-related issues.
• Change of mind.
• Personal preference.
• Any other reason not covered by this policy.

2. Order Cancellation & Modification

Orders can be cancelled only if they have not yet been processed or dispatched. If you need to change your order, such as the size, product, or delivery address, you must contact Teezora within 2 hours of placing the order.

Once An Order Has Been Processed Or Shipped

• Cancellation requests will not be accepted.
• Product, size, or address modifications will not be accepted.
• For eligible prepaid order cancellations, only a store credit coupon may be issued.
• Refunds to the original payment method will not be provided.

We recommend reviewing your order details carefully immediately after placing your order.

3. Size Exchange Policy

Teezora offers size exchanges only under the conditions described below. Exchanges are not treated as refunds, and a refund will not be issued as an alternative.

Exchange Requirements

• An exchange request must be submitted within 48 hours of delivery.
• Clear photographs of the product, including the original tags, must be provided for verification.
• The product must be unused, unwashed, undamaged, and in its original packaging with all tags attached.
• An exchange fee of ₹250 applies, covering reverse pickup and re-delivery.
• The exchange process generally takes approximately 6–7 working days.
• The replacement product will be dispatched after the returned product has been collected and successfully verified.
• Only one size exchange is permitted per order.
• Store credit will not normally be issued as an alternative to a size exchange.
• The requested replacement size must be available when the exchange request is submitted.

If The Requested Size Becomes Unavailable

If the requested size is unavailable when you submit the exchange request, the exchange may not be approved. If the requested size becomes unavailable during the exchange process, Teezora may, at its discretion, offer either:

• An alternative product of suitable availability.
• A store credit coupon valid for 30 days.

No refund to the original payment method will be provided.

Sale & Promotional Orders

Products purchased during sales, discounts, special offers, or promotional campaigns are not eligible for size exchange unless specifically stated otherwise in the offer terms.

Non-Serviceable Areas

If reverse pickup is unavailable in your location, you may be required to ship the product back to Teezora yourself.

In such cases:

• The ₹250 exchange fee will not be charged.
• The customer is responsible for the return shipping cost.
• Return shipping costs paid by the customer are non-refundable.
• The exchange will be processed only after the returned product is received and successfully verified.

4. Damaged Or Incorrect Product Claims

For claims involving a damaged or incorrect product, a complete and uninterrupted unboxing video is mandatory.

The video should clearly show:

• The sealed package before it is opened.
• The complete opening and unboxing process.
• The product received.
• The damage, defect, or incorrect item clearly visible.

Claims submitted without a valid and complete unboxing video may not be considered eligible for replacement or store credit. All claims are subject to verification by Teezora.

5. Product Condition For Exchanges

Products returned for exchange must be in their original condition.

We will not accept products that are:

• Used or worn.
• Washed.
• Damaged after delivery.
• Altered or modified.
• Missing original tags.
• Missing original packaging where applicable.

Please make sure the product remains in its original condition until your exchange request has been reviewed.

6. Delivery & Courier Delays

Teezora is not responsible for delays caused by courier partners, weather conditions, public holidays, transportation disruptions, operational issues, or other circumstances beyond our reasonable control. Such delays do not automatically qualify an order for cancellation, refund, or store credit.

7. Please Check Your Size Before Ordering

Please review the Teezora size chart carefully before placing your order and select the size that best suits you.

As we provide only limited exchange opportunities, we strongly recommend confirming your size before completing your purchase.

By placing an order with Teezora, you acknowledge and agree to the terms outlined in this Refund, Cancellation & Exchange Policy.